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BEK do not have comparable resources for network administration as commercial vendors, and we are not able to promise the same quality in terms of support, uptime, etc. But we try as hard as we can!
If you get problems, please do the following:
- Consult this documentation for information that might help you.
- Check the blog for notifications on problems, changes, downtime, etc.
- If you need to get in touch with us, please use the tech[AT]bek[DOT]no mail address. This mail address is checked regularly of several of us, and will be the quickest way of getting in touch with us.
- For general (non-server-related) issues you migth also want to check out the BB mailing list. This is a list for BEK users, and is used for discussions, announcements of events, etc. We try restricting announcements to events happening in the vicinity of Bergen or of particular interest to BEK users.